Have a question about your order, delivery, return or one of our products? Our Customer Service team will be happy to help.

Email us at customerservice@fraegra.com and we’ll get back to you as soon as we can. To help us resolve your query quickly, please include:

Your order number, if applicable; the email address used to place your order; the name of the product you’re contacting us about; a brief description of the issue; and any relevant photographs, particularly if an item has arrived damaged or incorrect.

You can speak to our Customer Service team on:

0161 850 0767

Our opening hours are:

Monday to Friday: 8:00am–9:00pm
Saturday and Sunday: 8:00am–5:00pm

Email us at customerservice@fraegra.com and we’ll get back to you as soon as we can. To help us resolve your query quickly, please include:

Your order number, if applicable; the email address used to place your order; the name of the product you’re contacting us about; a brief description of the issue; and any relevant photographs, particularly if an item has arrived damaged or incorrect.

We’re sorry if something hasn’t gone as expected. Please contact our Customer Service team in the first instance and we’ll investigate your concerns fairly and do our best to put things right. Some enquiries may take a little longer where we need to speak to a courier, payment provider or another third party. We may also ask you to provide additional information to help us complete our investigation.

Fraegra
Fragrance Quarters
80 Mosley Road
Trafford Park
Manchester
M17 1LE