Policy
At Fraegra, we want your fragrance shopping experience to be exceptional from the moment you place your order to the moment it arrives. We offer a range of UK delivery options to suit your needs, including standard, next-day and express delivery.
UK Delivery Options
We currently offer the following delivery services within the United Kingdom:
| Delivery Method | Cost | Details |
|---|---|---|
| Standard Delivery | £3.49 | Orders under £50 |
| Free Standard Delivery | FREE | Orders of £50 or more |
| Next Day Delivery | £4.99 | Available on eligible orders |
| Express Delivery | £3.99 | Available on eligible orders |
Delivery charges are calculated at checkout, and the available options will be displayed before you complete your purchase.
Free UK Standard Delivery
Enjoy complimentary standard delivery on orders of £50 or more.
For orders below £50, our standard delivery charge is £3.49.
The qualifying order value is calculated after any applicable discounts have been applied and excludes delivery charges.
Next Day & Express Delivery
Next Day Delivery – £4.99
Select Next Day Delivery at checkout for eligible orders. Orders must be placed before the applicable dispatch cut-off time to qualify for next working day delivery.
Express Delivery – £3.99
Our Express Delivery service offers an alternative delivery option for eligible UK orders.
Please refer to the delivery information displayed at checkout for the estimated arrival date of your order.
Delivery times may vary depending on your location, order processing times and courier availability.
Order Processing & Dispatch
Orders are prepared and dispatched from our UK fulfilment centre.
Once your order has been dispatched, you will receive a dispatch confirmation email containing tracking information where available.
Please ensure your delivery address and contact details are correct before completing your purchase.
Orders placed during weekends, bank holidays or particularly busy promotional periods may take longer to process.
Delivery Locations
We currently offer delivery within the United Kingdom, subject to service availability.
Certain delivery services may not be available in all UK locations, including some remote areas, islands and offshore destinations.
Available delivery methods and charges will be confirmed at checkout.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with your delivery details and tracking information, where supported by the courier.
You can use this information to monitor the progress of your delivery.
If you have not received a dispatch confirmation, please check your junk or spam folder before contacting our customer service team.
Delivery Delays
While we aim to deliver all orders within the estimated delivery timeframe, occasional delays may occur due to circumstances outside our reasonable control, including adverse weather, courier disruptions or increased demand during peak trading periods.
If your order is delayed, please contact our customer service team so we can investigate.
Your statutory consumer rights remain unaffected, including your rights where goods are not delivered within the agreed timeframe.
Incorrect Addresses & Failed Deliveries
Please ensure all delivery information is accurate when placing your order.
If you notice an error in your delivery address, contact us as soon as possible. We will endeavour to assist, although changes may not be possible once an order has been dispatched.
If a delivery attempt is unsuccessful, the courier may provide instructions for redelivery or collection.
Missing, Damaged or Incorrect Orders
We take great care in preparing and packaging every Fraegra order.
If your order arrives damaged, contains an incorrect item or has not arrived as expected, please contact our customer service team with your order number and details of the issue.
For damaged or incorrect items, photographs may help us resolve your enquiry more quickly.
We will investigate and arrange an appropriate resolution in accordance with your statutory consumer rights.
Contact Us
If you have any questions about your delivery, require assistance with tracking or need to report an issue, please contact the Fraegra customer service team through the contact information provided on our website.
Please include your order number when contacting us so we can assist you as efficiently as possible.
Delivery prices and available services are subject to change. The delivery options and charges displayed at checkout will apply to your order. Nothing in this policy affects your statutory rights under UK consumer law.
