Shipping policy

This Shipping Policy explains how orders are processed, dispatched and delivered.

We aim to provide accurate delivery information and reliable fulfilment services while recognising that delays and disruptions may occasionally occur due to operational, courier or external factors.

Nothing in this policy affects statutory consumer rights.

1. DELIVERY OPTIONS

1.1 Delivery methods and charges are shown at checkout.

1.2 Orders within the United Kingdom are generally delivered using Royal Mail and DPD.

1.3 International orders may be delivered using Asendia or such alternative carriers as we may select from time to time.

2. PROCESSING TIMES

2.1 Orders are generally processed as soon as reasonably practicable following successful payment authorisation and fraud screening.

2.2 Processing times may increase during:

2.2.1 major promotional periods;

2.2.2 seasonal demand peaks;

2.2.3 product launches;

2.2.4 stock transfers;

2.2.5 operational disruption; or

2.2.6 adverse weather conditions.

2.3 Orders are generally processed only after successful payment authorisation and fraud screening.

2.4 Orders placed on weekends or public holidays may not begin processing until the next working day.

2.5 Dispatch confirmation emails may be issued once parcels leave our fulfilment facilities.

3. DELIVERY ESTIMATES

3.1 Delivery estimates are not guaranteed.

3.2 Delays may occur due to:

3.2.1 courier issues;

3.2.2 customs;

3.2.3 weather;

3.2.4 operational disruption.

3.3 Current delivery options, delivery charges, delivery territories and estimated delivery times are set out on the Delivery Information page of the website and may be amended from time to time.

4. TRACKING

Where available, tracking details will be provided.

5. SIGNATURE REQUIREMENTS

5.1 We reserve the right to require a signature upon delivery for higher value orders.

5.2 At launch, orders with a value exceeding £150 may require a signature on delivery.

5.3 Where a signature is required, delivery may be delayed if the courier is unable to obtain an appropriate signature.

6. INTERNATIONAL DELIVERIES

6.1 International delivery availability, delivery territories, restrictions, exclusions, customs requirements and delivery options are described on the Delivery Information page of the website.

6.2 International delivery options may be amended from time to time.

6.3 Customers are responsible for complying with local import requirements and for paying any customs duties, taxes or charges imposed by local authorities unless expressly stated otherwise.

7. FAILED DELIVERIES

7.1 Customers are responsible for providing accurate delivery details.

7.2 Additional charges may apply for redelivery.

8. LOST OR DAMAGED PARCELS

8.1 Customers should contact us promptly regarding:

8.1.1 missing parcels;

8.1.2 damaged goods;

8.1.3 incomplete deliveries.

8.2 Failure to notify us promptly may affect courier investigations but does not affect statutory rights.

9. INTERNATIONAL SHIPPING

At launch, orders are intended for delivery within the United Kingdom only. We reserve the right to expand or restrict delivery territories at any time.